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Kirtland Air Force Base Guide

20th Fighter Wing

20th Fighter Wing | 20th Operations Group | 20th Maintenance Group
20th Medical Group | 20th Mission Support Group

20th Medical Group
The 20th Medical Group provides ambulatory medical and dental services to the 20th Fighter Wing, Headquarters 9th Air Force/USAFCENT, Shaw associate units and thousands of military retirees in the area. It is an outpatient clinic only with 24-hour ambulance transport service.
Direct outpatient care is provided for pediatrics to geriatric clients in an ambulatory setting. Patients represent all eligible beneficiaries: active duty and their family members, retirees and their family members and service secretary designees.
The medical group provides the following patient care services: primary care, family practice, aeromedical services, pediatric, limited gynecological services, immunization, general and oral surgery, general dentistry, periodontics, prosthodontics, physical therapy, optometry, mental health, family advocacy radiological, laboratory and pharmacy.
Those services not offered on base are provided through the TRICARE network that includes other military facilities. The medical facilities at Fort Jackson in Columbia, SC and Fort Gordon in Augusta GA meet many referral needs.
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20th Medical Operations Squadron

The Medical Operations Squadron is the largest squadron and serves a population of 12,000 Active Duty, Dependents, and retirees.  Personnel in this squadron collaborate with all members of the 20th Medical Group to perform or arrange the full scope of patient care services for our beneficiary population. The squadron is comprised of multi talented professionals covering primary care, physical therapy, pediatrics, mental health, and nationally registered paramedics. The 20th MDOS stands ready to provide for your care and support the defense of America.
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20th Aerospace Medicine Squadron

The Aerospace Medicine Squadron is located on the medical group campus.  We support the operational mission by enhancing the medical health of its people, ensuring a fit force, preventing disease and injury, protecting the environment and anticipating medical contingencies. The squadron is divided into five flights: flight medicine, public health, aerospace physiology, bioenvironmental engineering, and health promotion (aka the HAWC).
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20th Dental Squadron
The Dental Squadron supports the operational mission by enhancing the dental health of active duty personnel, ensuring a fit force and preventing disease and injury. This squadron is divided into three flights: clinical dentistry, dental support and dental laboratory.
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20th Medical Support Squadron

The Medical Support Squadron provides diagnostic and therapeutic services, financial and manpower support, managed care services, medical logistics, medical information services and personnel and administrative services in support of the entire medical group. The squadron is comprised of six flights: command section, medical information services, medical logistics, resource management, TRICARE and patient administration, and diagnostics and therapeutics.
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Emergency Services

Anyone with a threat to life, limb or sight should call 911 or go to the nearest emergency room immediately. Tuomey Regional Medical Center in Sumter has a full service emergency room and is part of the TRICARE network. Active duty personnel and those enrolled in TRICARE Prime should notify their primary care manager within 24 hours of being seen in an emergency room.

The 20th Medical Operations Squadron provides 24/7 paramedic and ambulance coverage and is available by calling 911.
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TRICARE is fully operational at Shaw Air Force Base with all TRICARE options available. A robust civilian network compliments our large list of services. Active-duty personnel and individuals enrolled in TRICARE Prime are given priority for care.
All other eligible beneficiaries receive care on a space-available basis.
Active-duty family members, as well as retirees and their family members under age 65, are encouraged to sign up for TRICARE at their earliest convenience, as space-available care is very limited. For those older than 65, TRICARE Plus and TRICARE for Life are available.
TRICARE Plus allows those already in TRICARE Prime to remain so after turning 65, and allows those older than 65, who were not previously enrolled, the opportunity to enroll.
TRICARE for Life is a supplemental insurance policy at no charge to the beneficiary. If you have any questions regarding TRICARE, contact the TRICARE Service Center at (800) 444-5445 or visit the TRICARE Service Center from 7:30 a.m. to 4:30 p.m., in building 453 on the east side of the Medical Treatment Facility.
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People seeking medical services can obtain information 24 hours a day, 365 days a year by calling the Care Line at 895-CARE (2273) or toll free at (877) 796-CARE. This number can also be used for pharmacy services and general information.(^top of section)
Family Practice Clinic
The Family Practice Clinic consists of two healthcare teams. Each team has physicians, physician extenders, nurses and technicians. TRICARE Prime and TRICARE Plus patients will be assigned a primary care manager.(^top of section)
Pediatric Clinic
The Pediatric Clinic serves the primary care needs of our younger patients and is staffed with providers, nurses, and technicians. For safety and infection-control reasons, only the child with the appointment and his parents or guardians is allowed in the clinic.
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Health Promotions

The Health Promotion Flight’s Health and Wellness Center is located at 413 Recreation St. (across from the bowling alley). We offer awareness, education and intervention programs focusing on lifestyle and behavior change. Classes on nutrition (weight and body-fat management, diabetes and cholesterol), tobacco cessation, injury prevention, stress management and high blood pressure awareness and also offered.

Fitness assessments and exercise prescription are available with the exercise physiologist by appointment: call 895-1217. There is also a three-day video and book checkout library. The Health and Wellness Center activities calendar and program marketing flyers are available to all personnel. For more information, call 895-1216/1217.
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Exceptional Family Member Program
The Exceptional Family Member Program serves Air Force families (spouses and children) with special needs. Family members with physical, emotional or educational needs are eligible for enrollment in the EFMP.
Our staff can provide counseling on the program as well as information and referral services to enable families to obtain appropriate care. The EFMP office also processes the Air Force Forms required to process Overseas Clearances for the family members. The Air Force Form 1466 is the main form needed for this clearance. Clearances are processed for both incoming and outgoing facility determinations inquiries. Families that need EFMP reassignment or deferment are required to be enrolled into the EFMP program. EFMP/SNIAC Office can be contacted by calling 895-6776.
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Dental Clinic

For active-duty members, the dental clinic is located across from the medical group on 431 Meadowlark St. The dental providers have the capability to treat or refer active duty military personnel with most dental conditions. Active duty family members and retirees and their family members are seen for emergencies only. Active duty family members are strongly encouraged to use the TRICARE United Concordia Dental Plan. Retirees and their families are encouraged to enroll with the TRICARE Delta Dental Plan. The TRICARE office has more information on these programs.
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Flight Medicine

Flight Medicine Flight (building 1005) is located on the medical group campus. We provide routine medical care to flying and special operational personnel and their enrolled dependents.  For appointments please call 895-6746 or 895-CARE (2273).
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Optometry Services Element

The Optometry Services Element is located at 431 Meadowlark St. We provide routine optometric services during normal duty hours for active duty personnel. For appointments please call 895-CARE (2273). All other beneficiaries should utilize the TRICARE system. Acute eye problems for all beneficiaries are treated during normal duty hours. There is no after-hour care provided by Optometry Services. All after-hour eye emergencies should be reported by calling 895-CARE (2273).
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Aerospace Physiology Training Flight

Aerospace Physiology is located at 431 Myers St. It provides operationally-focused physiology training for DoD aircrew, parachutists, and support personnel. The flight also supports high altitude airdrop missions around the globe, and serves as the wing Human Performance Enhancement Training Team. To schedule training or for more information contact 895-6791.
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Public Health

Public Health is located at building 1054 on the medical group campus. The preventive medicine and public health services that are offered include communicable disease education, food safety & hygiene, food/public facility sanitation inspections. The force health management services that are offered include consultation for medical standard issues such as medical record reviews for overseas clearances, special duty assignments, and cross-trainings (walk-ins), as well as Initial Flying Class physicals (by appointment only), and medical processing for all deployments. Hearing exams in support of the hearing conservation program as well as occupational illness investigations and pregnancy profiles (walk-ins) are also provided. Public Health can be reached at 895-6193/94.
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20th Mission Support Group

Shaw is a self-contained town, administered and maintained by the 20th Fighter Wing through the Mission Support Group. In addition to supporting more than 6,600 military and civilian employees and 11,000 family members, the 20th MSG is also responsible for thousands of acres of land, including the 24-acre outdoor recreation area located 37 miles northwest on Lake Wateree, and the approximately 12,000-acre Poinsett Electronic Combat Range located about 10 miles southwest of the base.

20th Civil Engineer Squadron
The 20th Civil Engineer Squadron maintains and operates a 15,855-acre complex (dual runway, tactical bombing range and remote recreation area), supporting F-16CJ operations and Headquarters, 9th Air Force at Shaw Air Force Base.
Its flights administer the resources, environmental, housing, fire protection, explosive ordnance disposal, disaster preparedness, engineering and operations programs. The base engineer emergency force, known as Prime BEEF, supports aircraft operations during wartime with runway repair, force bed-down capability, facility and utility maintenance support, air base recovery, construction management, crash rescue and fire suppression.
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20th Communications Squadron

The 20th Communications Squadron provides network services, telephone systems, information management, and airfield/weather systems support to Shaw Air Force Base units. Its two flights plan, manage, operate and maintain a wide variety of communications equipment and computer systems supporting command and control, flying operations and daily administrative business activities for Headquarters United States Air Forces Central, 9th Air Force, 20th Fighter Wing, and Shaw tenant organizations.
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20th Logistics Readiness Squadron

The 20th Logistics Readiness Squadron provides integrated logistics planning, supply, and transportation support to the 20th Fighter Wing, 9th Air Force, USAFCENT, and tenant units.  The squadron consists of over 350 military and civilian personnel orchestrating the deployment, employment, and redeployment of 88 F-16CJ aircraft, support personnel, and equipment.
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20th Force Support Squadron
The 20th Force Support Squadron consists of five flights: airman and family services, force development, sustainment services, manpower and personnel, and community services.
The 20th Forces Support Squadron is dedicated to supporting commanders as well as providing essential human services to the community through numerous activities, facilities, and programs. The squadron also provides administrative support to personnel assigned to the wing staff.
  • Airman and Family Services Flight:
    Airman and Family Services Flight is comprised of the Airman and Family Readiness Center, the Child Development Center, and Youth Programs. The Airman and Family Readiness Center programs and services offered include Air Force Aid Society for emergency loans, information and referral, family readiness, relocation assistance, family life education, personal financial management, transition assistance, employment assistance, volunteer opportunities, new military spouse education and the Discovery Center.

    The Child Development Center provides a variety of age-appropriate programs for children ages six weeks to five years. Family child care provides you with alternatives to center-based child care. We offer regular care of children in the home of a licensed provider. Youth programs include the school age program, youth recreation, and Youth Sports.

  • Force Development Flight:
    Force Development Flight is responsible for base education. The Spratt Education Center provides education counseling, CCAF advisement, commissioning opportunities, tuition assistance, GI Bill, CLEP/DANTES examinations, and testing.

    The McElveen Library features a state-of-the-art computer lab and reference area, an expanded children’s collection and children’s reading area, a quiet reading lounge, as well as a general collection and reference collection. 

    Professional Education includes the Airman Leadership School, First Term Airmen’s School, and a Career Assistance Advisor.

  • Sustainment Services Flight:
    Sustainment Services Flight consists of Food Operations, Lodging, the Fitness Center, and the Carolina Skies Club.

    The CMSgt Emerson E. Williams Dining Facility has a total area of 18,072 square feet to provide our customers a pleasant dining experience.

    The Afterburner Grill is located next to the Deployment Center on the flight line.

    The Carolina Pines Inn provides 65 transient visiting quarters and 39 lodging quarters for families.

    The Fitness Center offers traditional sports center amenities such as racquetball and basketball courts and weight and cardio training rooms, as well as fitness classes, intramural and extramural sports.

    The Carolina Skies Club services include dining room enlisted lounge, officers lounge, party rooms, ballroom, catering, dinner specials, check cashing, entertainment and bingo.
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  • Community Services Flight:
    Community Services Flight includes Outdoor Recreation-Skeet and Trap, two base pools, and the Fam Camp for visitors. Also offered are the Wateree Recreation Area; Shaw Lanes Bowling Center; Carolina Lakes Golf; the Arts and Crafts Center; the Auto Hobby Shop; the Community Center; Information, Tickets, and Travel; and the Veterinary Clinic.

  • Manpower and Personnel Flight:
    Manpower and Personnel Flight contains Civilian Personnel, NAF Personnel, Manpower and Organization, and Military Personnel.

    Civilian Personnel provides assistance on the full range of human resource management functions to commanders, key managers and supervisors.

    Non-Appropriated Fund Personnel hires and supports the personnel working in the Force Support Squadron.

    The Manpower and Organization Office provides manpower management services and evaluations, management advisory services, wartime manpower support and organizational excellence education.

    The Military Personnel Flight provides a full range of personnel services to active duty, reservists and dependents, to include: relocations, promotions, retraining, separations, retirements, passport actions, identification cards and casualty services.
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20th Comptroller Squadron
Comptroller Squadron is responsible for providing budgetary, payroll and combat disbursement support to the Air Force’s largest combat F-16CJ wing.

            In addition, the 20th CPTS is the finance executive agent for U.S. Central Command Air Forces area of responsibility. The 20th CPTS establishes financial management policies and controls for four groups, 33 squadrons, 20 geographically separated units and Headquarters 9th Air Force, totaling more than 6,000 personnel.

Located in the Mission Support Group building, 1118, the Financial Services Flight provides pay- and travel-related financial services to active-duty, civilian and retired military personnel. In addition, the flight is responsible for all cashier/disbursing operations both at Shaw and in Southwest Asia, as well as funding certification and accounting support for Team Shaw in excess of $1 billion annually.
This will be one of your first stops during in-processing to file your travel voucher and arrange pay-related issues. The customer service phone number is 895-1529.
To get your leave and earning statement information yourself, as well as handle much of your financial needs, you can access the myPay Web site at https://mypay.dfas.mil/mypay.aspx
We encourage you to use a government travel card for all official travel-related expenses.
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20th Contracting Squadron

Contracting Squadron is comprised of approximately 41 personnel, enlisted, officer and civilian. Annually, they purchase $168 million worth of construction, services and supplies to support the missions of the 20th Fighter Wing and Headquarters 9th Air Force at Shaw, as well as the United States Central Command Air Forces in Southwest Asia. They also manage the government purchase card and quality assurance programs. Military personnel are highly trained contingency contracting officers ready to deploy on a moment’s notice and conduct contract operations in any peacetime or combat operation.
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20th Security Forces Squadron

Security Forces Squadron protects and defends Shaw personnel and resources through the application of weapons systems security; police services; combat arms; military working dogs; air base defense; and anti-terrorism operations around the clock 365 days a year.

The unit encompasses three installation entry points, a visitor control center, law enforcement patrols, flight line security, an investigative branch, combat arms training and the expeditionary combat skills training center. Members of the unit conduct law enforcement and community policing functions throughout the base and the Shaw military family housing community. This includes enforcing all speed limits and rules of the road.
The pass and registration office, located in the Support Center building, 1118, issues all school passes, vehicle decals and flight line badges.
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